FOS Desk’s Scalable Solution with Flexibility of Capability Expansion​

Client Overview

In 2018, a prominent U.S.-based logistics company partnered with FOS Desk to manage their Daily Status Report (DSR) system, which served as the core communication and tracking tool across their logistics and supply chain. Initially, the client’s needs were focused on basic daily reporting, but as their operations expanded, the complexities and scope of work grew, requiring a highly scalable and adaptable solution.

Over the years, the client’s operations expanded significantly, encompassing areas like U.S. Drayage, Domestic Deliveries, Purchase Order to Proof of Delivery (PO to POD) coordination, Request for Quote (RFQ) processing, and advanced services like Project Cargo Deliveries, Job Accounting, and Truck Track & Trace. This progression demanded a solution that could adapt to increasing demands without requiring significant internal resource allocation from the client.

Business Challenges

Initially, the client required limited support for maintaining consistent communication through the DSR, but as operations grew, so did the challenges:

Scaling Needs with Business Growth:

The client needed a solution that could scale alongside their growing logistics demands without requiring significant internal resources.

Increasing Complexity in Operations:

As the client introduced services like US Drayage and Project Cargo Deliveries, they required specialized management to handle these complexities efficiently.

Demand for Advanced Capabilities:

To stay competitive, the client needed capabilities such as quoting (RFQ) processes, job accounting, and real-time tracking for truck movements, all within a simplified system.

Solution Overview

FOS Desk provided a highly scalable solution in phases, beginning with DSR management and expanding into comprehensive logistics services as the client’s needs evolved. Each phase added new layers of capability, ensuring that the client could handle increased operational demands seamlessly.

Timeline of Scaling Support

• 2018: Began with 1 FTE managing the DSR to establish clear, daily communication across logistics channels.
• 2019: Expanded to 2 FTEs to add Purchase Order (PO) to Proof of Delivery (POD) coordination, improving tracking and completion transparency.
• 2020-2021: Grew to 5 FTEs, handling US Drayage and Domestic Deliveries, allowing the client to expand its reach and provide end-to-end domestic logistics.
• 2022: Introduced an RFQ Desk with 10 FTEs to simplify quoting processes, enabling faster pricing and improved decision-making.
• 2023-2024: Full-scale logistics support with 20 FTEs providing services for Project Cargo Deliveries, Job Accounting, and Truck Track & Trace, adding advanced support for complex operations.
  

Key Solutions Implemented:

• Scalable DSR Management: Started with DSR as a foundation for clear communication, enabling seamless information flow.
• PO to POD Coordination: Provided tracking across the logistics cycle from purchase orders to delivery, ensuring accountability and accuracy.
• US Drayage and Domestic Delivery Management: Offered end-to-end coordination across domestic routes, minimizing delays.
• RFQ Desk for Pricing Processes: The RFQ desk simplified and accelerated quoting, making responses faster and more accurate.
• Advanced Project Cargo and Real-Time Tracking: Enabled project-based logistics with tracking and trace capabilities, improving service transparency for clients.
  

Results Achieved

Increased Operational Efficiency with Reduced Resource Strain:

By taking on the management of expanding logistics functions, FOS Desk enabled the client to scale their operations without investing heavily in additional internal resources. This approach resulted in a significant reduction in operational costs and increased overall efficiency.

Faster Decision-Making and Real-Time Tracking:

The real-time tracking and DSR management allowed for data-driven decisions, reducing delays and enhancing response times across the logistics chain.

Enhanced Customer Satisfaction and Business Growth:

With specialized services like project cargo and track & trace, the client was able to expand their service offerings, leading to higher customer satisfaction and growth in market share.

Cost Savings Through Optimized Resource Allocation:

FOS Desk’s phased scaling model allowed the client to expand capabilities without substantial overhead costs, realizing significant cost savings over six years.

Performance Metrics

Conclusion

FOS Desk’s scalable, flexible solution enabled the customer to effectively manage increasingly complex logistics operations while saving money and improving operational efficiency. The FOS Desk implemented a gradual strategy to ensure that each additional service fit the client’s present and expected demands, resulting in a logistical infrastructure capable of sustaining future development.

Explore the FOS Desk today and become adaptable to the techniques that can help your business improve capabilities, meet growing demands, and exceed customer expectations all while staying cost-effective.